Privacy Policy

1. Information We Collect & Legal Basis

Under GDPR Article 6, we collect and process your data based on the following legal grounds:

Data Collected for Contract Performance:

• Shipping Information: Names, addresses, phone numbers (sender/recipient)
• Package Details: Weight, dimensions, contents, service type
• Tracking Data: Location updates, delivery confirmations

Data Collected with Your Consent:

• Marketing Communications: Email preferences, promotional materials
• Analytics Cookies: Website usage patterns, performance metrics
• Optional Information: Feedback, surveys, preferences

Data for Legitimate Interests:

• Security Logs: IP addresses, access logs for fraud prevention
• Customer Support: Communication records for service improvement

Data Retention: Personal data is retained for 7 years for business records, or until you request deletion.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our courier services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• With your consent
• To trusted service providers who assist in operating our services
• When required by law or to protect our rights
• In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

5. Your GDPR Rights

Under the General Data Protection Regulation (GDPR), you have the following rights:

Response Time: We will respond to your requests within 30 days (may be extended to 60 days for complex requests).

6. Cookies & Tracking

We use different types of cookies:

• Necessary Cookies: Essential for website functionality (no consent required)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand website usage (Google Analytics)
• Marketing Cookies: Used for targeted advertising and remarketing

You can manage your cookie preferences through our Cookie Settings.

7. Data Transfers & International Processing

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure adequate protection through:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions for countries with equivalent data protection
• Appropriate safeguards and security measures

8. Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will:

• Notify the relevant supervisory authority within 72 hours
• Inform affected individuals without undue delay
• Provide clear information about the breach and our response
• Take immediate steps to contain and remedy the breach

9. Contact Us & Data Protection Officer

For privacy-related questions or to exercise your rights: